Cancellation Policy

Last Updated: 20 May 2026

This Cancellation Policy explains the conditions under which customers may request cancellation of orders placed on www.khayalhub.com.

This website is owned, maintained, and operated by KHAYAL HUB ONLINE SELLER, a licensed online seller registered in Dubai, United Arab Emirates. The business activity is listed as Online Seller under license no. 1614932. :contentReference[oaicite:0]{index=0}

By placing an order on our website, you agree to the terms of this Cancellation Policy.

1. Order Cancellation Request

Customers may request order cancellation by contacting us as soon as possible after placing the order.

Cancellation requests should be sent to:

Email: info@khayalhub.com  
Phone: +971 52 837 2255

Please include:

- Order number
- Customer name
- Contact number
- Reason for cancellation

2. Cancellation Before Processing

Cancellation may be accepted if the order has not yet been processed, packed, dispatched, or handed over to the courier/delivery partner.

If the order is cancelled before processing and payment has already been completed, the refund will be processed to the original mode of payment.

3. Cancellation After Processing or Dispatch

Once an order has been processed, packed, dispatched, or handed over to the courier/delivery partner, cancellation may not be possible.

In such cases, the customer may need to follow our Return & Refund Policy, where applicable.

4. Replacement Conditions

Replacement may be allowed in the following cases:

- The wrong product was sent by KHAYAL HUB ONLINE SELLER
- The product is defective
- The product was damaged during shipping
- The product is tampered with
- The product received is different from the product ordered
- Size exchange is requested and stock is available

Replacement requests are subject to review, product condition, stock availability, and the terms mentioned in our Return & Refund Policy.

5. Proof Required for Damaged, Wrong, or Tampered Products

For claims related to damaged, defective, wrong, missing, or tampered products, customers must provide supporting proof, including:

- Order number
- Clear photos of the product
- Clear photos of the outer packaging
- Clear photos of the shipping label
- A brief description of the issue

Customers are also requested to provide an unpacking video, where available, to help verify the condition of the package at the time of opening.

6. Payment and Card Details

KHAYAL HUB ONLINE SELLER will not pass any debit/credit card details to third parties.

All online card payments are processed securely through authorized payment gateway service providers. We do not store full card numbers, CVV, or sensitive card authentication details.

7. Refund for Approved Cancellations

If a cancellation is approved and payment has already been made, the refund will be credited to the original mode of payment.

Refunds may take 10 to 45 days to be processed and reflected in the customer’s account, depending on the credit card issuing bank or payment provider.

8. Right to Refuse Cancellation

KHAYAL HUB ONLINE SELLER reserves the right to refuse cancellation requests if:

- The order has already been processed
- The order has already been dispatched
- The order has already been delivered
- The cancellation request is made after the allowed time
- The request does not comply with our policies

9. Contact Us

For cancellation-related questions, please contact us:

KHAYAL HUB ONLINE SELLER  
Website: www.khayalhub.com  
Email: info@khayalhub.com  
Phone: +971 52 837 2255  
Country: United Arab Emirates