Shipping & Delivery Policy
Last Updated: 20 May 2026
This Shipping & Delivery Policy explains how orders placed on www.khayalhub.com are processed, shipped, and delivered.
This website is owned, maintained, and operated by KHAYAL HUB ONLINE SELLER, a licensed online seller registered in Dubai, United Arab Emirates. The trade license shows the business activity as Online Seller under license no. 1614932. :contentReference[oaicite:0]{index=0}
By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.
1. Order Processing
Once an order is placed successfully on www.khayalhub.com, we will begin processing the order after payment confirmation is received.
Orders are usually processed within 1 to 2 business days, excluding Fridays, public holidays, or any unexpected delays.
Customers must ensure that the delivery address, phone number, and email address provided during checkout are complete and accurate. KHAYAL HUB ONLINE SELLER will not be responsible for delivery delays caused by incorrect or incomplete customer information.
2. Payment Confirmation
After successful payment, the customer will receive an order confirmation and/or payment confirmation by email to the email address provided at checkout.
The payment confirmation is normally sent shortly after successful payment completion. In some cases, confirmation may be delayed due to payment gateway processing, bank processing, or technical issues.
If you do not receive your order confirmation, please contact us at info@khayalhub.com.
3. Delivery Areas
We currently deliver within the United Arab Emirates.
Delivery services may be available in Dubai, Sharjah, Abu Dhabi, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah, subject to courier availability.
International delivery is currently not available unless specifically mentioned on the website or agreed with the customer before placing the order.
4. Delivery Time
Estimated delivery time within the UAE is usually:
Dubai, Sharjah, and Ajman: 1 to 3 business days
Other Emirates: 2 to 5 business days
Delivery times are estimated and may vary depending on the customer location, courier schedule, weather conditions, public holidays, or other circumstances beyond our control.
5. Delivery Fees
Delivery charges, if applicable, will be displayed at checkout before the customer confirms the order.
From time to time, KHAYAL HUB ONLINE SELLER may offer free delivery promotions. Free delivery offers may be subject to minimum order value, location, or specific promotional conditions.
6. Shipment and Courier
Orders may be delivered through our own delivery arrangement or through third-party courier/delivery service providers.
Once the order is handed over for delivery, the customer may be contacted by our delivery team or courier partner to arrange delivery.
7. Failed Delivery Attempts
If the courier or delivery team is unable to deliver the order due to incorrect address, unavailable customer, unreachable phone number, or refusal to accept delivery, the order may be returned to us.
Additional delivery charges may apply for re-delivery.
8. Damaged, Wrong, Missing, or Tampered Items
Customers are advised to check the package carefully upon delivery.
If the product is damaged during shipping, defective, incorrect, missing, or if the package appears to be tampered with, the customer must contact us as soon as possible after delivery.
To help us verify and resolve the issue quickly, the customer must provide supporting proof, including:
- Order number
- Clear photos of the product
- Clear photos of the outer packaging
- Clear photos of the shipping label
- A brief description of the issue
Customers are also requested to provide an unpacking video, where available, to help verify the condition of the package at the time of opening. This helps us investigate the issue with our delivery/courier partner and process the request faster.
Each case will be reviewed based on the evidence provided, product condition, delivery records, and applicable consumer protection requirements.
Please contact us at:
Email: info@khayalhub.com
Phone: +971 52 837 2255
9. Ownership and Risk
Ownership of the product passes to the customer once the product has been delivered and accepted.
Risk of loss or damage passes to the customer upon delivery, except where the product is proven to be damaged during shipping before customer acceptance.
10. Contact Us
For any shipping or delivery-related questions, please contact us:
KHAYAL HUB ONLINE SELLER
Website: www.khayalhub.com
Email: info@khayalhub.com
Phone: +971 52 837 2255
Country: United Arab Emirates