Return & Refund Policy
Last Updated: 20 May 2026
This Return & Refund Policy explains the conditions under which customers may request a return, exchange, or refund for products purchased from www.khayalhub.com.
This website is owned, maintained, and operated by KHAYAL HUB ONLINE SELLER, a licensed online seller registered in Dubai, United Arab Emirates. The business activity is listed as Online Seller under license no. 1614932. :contentReference[oaicite:0]{index=0}
By placing an order on our website, you agree to the terms of this Return & Refund Policy.
1. Return Eligibility
Customers may request a return or exchange if:
- The wrong product was sent by KHAYAL HUB ONLINE SELLER
- The product is defective
- The product was damaged during shipping
- The product is tampered with
- The product received is different from the product ordered
Return or exchange requests must be submitted within 3 days from the date of delivery.
2. Conditions for Return
To be eligible for return or exchange, the product must be:
- Unused
- Unwashed
- Unworn, except for normal checking/trial
- In original condition
- With original tags, labels, and packaging, where applicable
- Accompanied by order details or proof of purchase
Products that show signs of use, washing, damage caused by the customer, stains, perfume smell, alteration, or missing tags may not be accepted for return or exchange.
3. Damaged, Defective, Wrong, Missing, or Tampered Products
If the customer receives a damaged, defective, wrong, missing, or tampered product, the customer must contact us as soon as possible after delivery.
To help us verify and process the request, the customer must provide:
- Order number
- Clear photos of the product
- Clear photos of the outer packaging
- Clear photos of the shipping label
- A brief description of the issue
Customers are also requested to provide an unpacking video, where available, to help verify the condition of the package at the time of opening. This helps us investigate the issue with our delivery/courier partner and process the request faster.
Each case will be reviewed based on the evidence provided, product condition, delivery records, and applicable consumer protection requirements.
4. Size Exchange
We may accept size exchange requests subject to stock availability.
Size exchange requests must be made within 3 days from the date of delivery.
The product must be unused, unwashed, unworn, and in original condition with tags and packaging.
Additional delivery charges may apply for size exchange unless the issue was caused by an error from KHAYAL HUB ONLINE SELLER.
5. Non-Returnable Items
The following items may not be eligible for return or refund:
- Products used, washed, worn, altered, or damaged by the customer
- Products without original tags, labels, or packaging
- Clearance sale items, where clearly mentioned as non-returnable
- Items returned after the allowed return period
- Products damaged due to customer handling, misuse, or improper care
6. Return Process
To request a return, exchange, or refund, please contact us:
Email: info@khayalhub.com
Phone: +971 52 837 2255
Please include:
- Order number
- Customer name
- Contact number
- Reason for return or exchange
- Photos/video proof where applicable
Our team will review the request and respond with the next steps.
Customers should not send any product back without receiving confirmation from our team.
7. Refund Approval
Refunds will be approved only after we receive and inspect the returned product, or after we verify the issue based on the evidence provided.
If the return is approved, the refund will be processed according to the original payment method.
If the return is rejected, we will notify the customer with the reason.
8. Refund Method and Timeline
Refunds will be credited to the original mode of payment used by the customer.
Refunds may take 10 to 45 days to be processed and reflected in the customer’s account, depending on the credit card issuing bank or payment provider.
KHAYAL HUB ONLINE SELLER is not responsible for delays caused by banks, card issuers, or payment gateway processing timelines.
9. Delivery Charges and Return Shipping
Original delivery charges may not be refundable unless the return is due to an error by KHAYAL HUB ONLINE SELLER, such as wrong product, defective product, or damaged product.
Return delivery or exchange delivery charges may apply depending on the reason for return or exchange.
10. Order Cancellation and Refunds
Cancellation requests are handled according to our Cancellation Policy.
If an order is cancelled before processing or dispatch and payment has already been completed, the refund will be processed to the original mode of payment, subject to approval.
11. Contact Us
For return, refund, or exchange-related questions, please contact us:
KHAYAL HUB ONLINE SELLER
Website: www.khayalhub.com
Email: info@khayalhub.com
Phone: +971 52 837 2255
Country: United Arab Emirates